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Categories » Announcements » Softwares


  • Assistant Finance Director
    Good Morning,

    We are in the process of reseraching new county software for FY 21-22 and would appreciate any feedback on the softwares your county/town is currently using.  We are researching the following softwares thus far. 

    Southern Software
    CSI (Smart Fusion) - this is what we currently have

    Thanks in advance!
      September 25, 2020 9:09 AM EDT
    • Beverly O'Brien
      Beverly O'Brien We changed from ICS (Harris) to Southern Software and have been very happy with the product. The financial module is head and shoulders above many of the others and the utility module and the other modules have really good reporting abilities. We love the...  more
      September 25
  • Finance Director
    City of Dunn

    We currently use ICS (the original Harris Product) and are looking at moving to CSI Smart Fusion, have you had a good or bad experience with Smart Fusion?  I know that anything will be better than what we currently have.  I look forward to hearing what you find out.  We are looking at Edmunds, Southern Software, CSI Smart Fusion, and Incode by Tyler.  

    Jim Roberts
      September 25, 2020 10:31 AM EDT
    • Susan Powell
      Susan Powell Jim,
      We transitioned from CSI to CSI/Harris SmartFusion a few years ago, We absolutely hated SmartFusion, particularly the customer service or lack of it, and the limitations of the software and its reporting. Two years ago we switched again to Incode 1...  more
      September 25
  • Associate Vice President, State Level Accounting & Operations
    North Carolina Community College System
    9 74
    When I worked in K-12 we had Oracle Financials.  I understand that the budget and accounting staff liked it fine but its payroll module was not suited for our work and it made things very bad for us.  While that's not directly Oracle's fault, what is their fault was that they designed it to cary the tax and direct deposit settings for employees on the assignment rather than the employee.  That means that when an employee changed assignments you had to re-key all of that information and start the prenote process over again.  We had a custom utility written to transfer that information over and it worked probably 99% of the time, but when you have 21,000 active employees, many of whom are changing assignments (which also means budgetary costing -- a change the employee wouldn't even know about), that's a lot of failures, and a lot of angry employees who had excessive taxes withheld that period -- and received a paper check to boot!

    Having said that, we're in the process of converting to Oracle Cloud Financials at the State and it looks like a much better system.  The main thing to keep in mind is that the more powerful the accounting system, the more complex (read: expensive) it is to maintain.  Anything Oracle makes will probably be able to handle whatever you throw at it, but likely cost you a lot of money to maintain.

    Good luck,

      September 25, 2020 10:38 AM EDT